Crucial Conversations

Crucial Conversations provides leaders with skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics. By learning how to speak and be heard (and encouraging others to do the same), leaders will surface the best ideas, make the highest-quality decisions, and then act on their decisions with unity and commitment.

Duration of Program: 2 Days (Days are one week apart)
Who Should Attend: People leaders with at least one direct report
By attending Crucial Conversations, you will be ready to:
  • Use the tools you are given in the course to build alignment, agreement, and interpersonal communication
  • Engage in difficult conversations with greater confidence, maintain effective control of the emotions in play, and make conscious decisions about the best verbal and non-verbal choices to make, act with integrity, demonstrate empathy, and maintain relationshipsfine the impact of regular, ongoing coaching and feedback on driving employee performance

To register for an upcoming session, click here.

For questions or eligibility, contact TOD@miami.edu

Please Note: Those interested in this course must first take The COACH Leader course to qualify for admittance.